How does the renewal process work if I am an existing or former client?
The renewal process for existing Monster Plowing Company clients is structured, personalized, and non-automatic. Here's how it works:
🔁 Renewal Overview
Contract Terms: Clients may originally sign on for 1, 2, or 3-year contracts, depending on their preference and site needs. The longer the term, the more rate stability and potential benefits the client may receive.
No Auto-Renewal: Contracts do not automatically renew. At the end of the agreed term, the client must actively confirm their intent to continue service.
📅 Renewal Timeline
Renewal Season Opens: Late August marks the beginning of the renewal period each year. At this time, Monster begins reaching out to existing clients to confirm whether they’d like to renew their service for the upcoming winter season.
Client Contact & Quote Refresh: Each client receives a personalized renewal offer, which includes an updated seasonal rate (if applicable), along with a refreshed scope of work to ensure it still reflects the current needs of the property.
Adjustments & Updates: Clients can request adjustments to their scope, service areas, or even upgrade from Complete to Priority. Monster’s team confirms any changes before preparing a final renewal contract.
Finalization: Once the client approves the updated quote, a new seasonal contract is issued and signed. The client is then officially enrolled for the upcoming winter.
💡 Notes for Returning Clients
Priority Access: Returning clients are given first priority when renewals open. Since capacity is limited (especially for Priority service), early renewal ensures a spot before routes fill up.
Rate Consistency: Clients who commit to longer-term contracts (2 or 3 years) often benefit from locked-in rates or reduced increases over time, offering stability despite inflation or service demand fluctuations.
In short, the renewal process is opt-in, highly personalized, and begins well before the snow flies—giving returning clients ample time to secure continued service and make any necessary changes to their winter maintenance plan.