What happens if my assigned plow truck breaks down?

Quick answer: Another truck takes the route from our local reserve fleet. Backup trucks are pre-staged in every zone so the handoff happens in minutes. Your service window stays on schedule — if an exception does come up, we notify you directly.

• Backup trucks pre-staged in every service zone across the GTA.

• Standardized equipment fits across all trucks, so attachments move cleanly to the backup.

• Dispatch reroutes automatically when downtime is flagged — no manual scramble.

Most breakdowns are absorbed inside the operation and clients see no change. If a specific incident might actually delay service on your property — extreme weather combined with multiple simultaneous downtimes, for example — dispatch reaches out directly with an updated window. Silence from us means everything is on plan.