How are your crews dispatched during a storm?

Quick answer: Our 24/7 operations center monitors weather continuously and activates dispatch the moment accumulation or ice thresholds are met. Crews deploy in staggered waves by route priority, and GPS plus live data let us adjust routing in real time as the storm develops.

• Continuous weather monitoring (radar, forecast models, surface temps) runs 24/7 through winter.

• Trigger thresholds — ice control around 1 cm accumulation (or freezing rain / flash freeze), full clearing around 3 cm.

• Staggered deployment — crews leave yards in waves, prioritized by route and client tier (Priority before Complete).

• Live data feeds — GPS and in-truck telematics stream back to dispatch in real time.

Real-time data lets dispatch reroute crews as the storm develops — shifting capacity between zones when accumulation is uneven, pulling backup personnel when routes run long, and pushing priority zones to the front of the queue. We don't run static routes that ignore what the storm is actually doing.