How do I report a missed area or request a follow-up visit?

Quick answer: Fastest route during active events is to call 647-967-7569 — dispatch is staffed 24/7 during storms. You can also email contact@monsterplow.ca or submit through the client portal at monsterportal.ca. Follow-up crews are typically dispatched within a few hours.

• Phone: 647-967-7569 — always fastest during an active event. 24/7 during storms.

• Email: contact@monsterplow.ca with your account name, a description of what was missed, and a photo if you have one.

• Client portal: submit a service request at monsterportal.ca.

Missed-area reports are priority-flagged in dispatch. During an active storm, a crew is typically back on-site within a few hours. Between events, same-day follow-up is standard. Anything inside the scope diagram on your contract is on us to clear — no argument, no extra charge.