What measures do you take to ensure quality control across all sites?
Quick answer: Multi-layered quality control: GPS tracking, live dashcam footage, random on-site inspections, photo/video documentation, supervisor reviews after every storm, and logged client feedback. Quality isn't a single checkpoint — it's built into every visit, every route, every storm, and every post-event review.
Per-visit quality controls
GPS tracking: arrival, on-site movement, and departure timestamps captured automatically.
Live dashcam feeds: operations can see service happen in real time.
Scope-diagram adherence: crew tablet shows exactly what to service; anything outside the scope is flagged.
Photo/video documentation: before/after captures especially for new accounts, commercial sites, and low-visibility conditions.
Per-storm quality reviews
Random on-site inspections during the event by roaming supervisors.
Post-storm supervisor audits confirm route completion and scope-diagram adherence.
Footage review for any flagged sites or client-reported issues.
Client feedback logging — every call, email, and portal submission tracked against the account file.
Why this holds up
85% renewal rate, 12 consecutive Consumer Choice Awards, 3 consecutive SIMA Best Places to Work wins. None of those happen by accident — they happen because quality control runs continuously, not just when something goes wrong.