Can I speak directly with my service crew or driver?
Quick answer: No direct contact with drivers. Instead, leave notes and instructions on your property profile — they auto-push to the crew's tablet before arrival. For recurring issues, the office coordinates with your crew leader.
Why no direct driver contact
Drivers operate during severe weather with safety-critical timing — mid-storm phone calls are a distraction.
One crew may rotate through dozens of properties in a shift — a direct-call model doesn't scale.
Documented instructions via the tablet give us (and you) an audit trail.
How to communicate with the crew
Property notes — add them via the Client Portal at monsterportal.ca. They appear on the crew's tablet.
Gate codes, pet notes, access paths — same mechanism. Every crew that services your property sees them.
Urgent one-off — email contact@monsterplow.ca or call 647-967-7569. Office relays to the crew.
For recurring issues
If the same issue keeps happening — a bed being missed, a specific area getting piled — the office will coordinate directly with the crew leader to correct it, not just forward a complaint. Root cause, not symptoms.