Do you have supervisors that check on work during events?

Quick answer: Yes. Roaming supervisors work every storm — doing spot-checks on service quality, confirming route completion, assisting crews with blocked or difficult properties, and handling client concerns on the ground. They're in constant contact with dispatch, so issues are resolved before they escalate.

• Spot-check service quality: randomly verify completed routes against the scope diagram.

• Confirm route completion: the dispatch system flags finished routes, but a supervisor confirms on the ground for high-priority or complex sites.

• Assist blocked properties: when a crew can't access a site (parked vehicle, unexpected gate, access confusion), a supervisor triages on the ground.

• Resolve client concerns in real time: direct field contact for anything called in during the event.

Supervisors are connected to dispatch by radio and live GPS, so their observations feed straight into crew coaching, route adjustments, and post-event debriefs. After the storm, supervisor notes go into the account file for review and follow-up.