What is the difference between the Complete and Priority service packages?
Quick answer: Both are flat-rate seasonal packages with unlimited visits and all ice control included. Complete clears by 8:59 AM after overnight snow, with 2-6 hour dispatch during the day. Priority is the premium tier — clears by 5:59 AM, 0-3 hour dispatch any time, faster deicing, and more frequent visits during heavy storms. Priority is built for high-demand sites that can't tolerate any delay.
Complete Package
Morning clearance by 8:59 AM after overnight snow events
Crew dispatch within 2-6 hours during daytime snowfall
Deicing applied within 2-4 hours of ice event onset
Additional clearing visits triggered around 8 cm of new accumulation during extended storms
Priority Package
Morning clearance by 5:59 AM after overnight snow events
Crew dispatch within 0-3 hours of qualifying snowfall (24/7)
Deicing applied within 0-2 hours of ice event onset
Additional clearing visits triggered around 5 cm of new accumulation during extended storms
Who picks which
Complete works for most well-travelled residential and commercial properties — reliable morning clearance and rapid daytime response. Priority is designed for sites where any delay is a problem: hospitals, schools, busy commercial and industrial sites, and properties where early-morning access is non-negotiable. Both packages are all-inclusive (no hidden fees, unlimited visits). Call 647-967-7569 to discuss which fits your site.