What time of day do you usually perform service?

Quick answer: Service timing depends on the storm. For overnight snowfalls, Complete clears by 8:59 AM and Priority clears by 5:59 AM. For daytime events, crews dispatch as soon as accumulation hits trigger thresholds, with follow-up visits as needed throughout the event.

• Complete Package: first clearing completed by 8:59 AM.

• Priority Package: first clearing completed by 5:59 AM — tighter commencement for clients who need properties open early.

Crews are dispatched when accumulation meets trigger thresholds (approximately 1 cm for ice control, 3 cm for full clearing). During longer storms, multiple visits happen throughout the event to keep surfaces clear as snow keeps falling.

For multi-day storms, crews run staggered shifts so service continues 24/7. Expect multiple visits across a sustained snowfall — each one counts toward the unlimited-visit coverage in your contract.