The Monster Client Portal is designed to provide our clients with a streamlined experience for managing their accounts and services. This document outlines the access levels and functionalities available to different user roles within the portal.

All active account contacts with at least Guest-level access can log into the Monster Client Portal. The features and capabilities available to users depend on their assigned permissions, which may include Service, Billing, or Admin roles.

Users will experience different functionalities based on their access level:

• Guest: Guests can request quotes and sign contracts.

• Service: Service-level users can manage services associated with their account.

• Billing: Billing-level users can view billing information and manage payment options.

• Admin: Admin users have full access to modify account settings and manage user permissions.

In summary, any individual who has ever requested a snow removal quote from Monster Plowing Company has access to an account within the Monster Client Portal. This ensures that our clients can easily manage their services and stay informed about their account status.