What is the purpose of the Billing Email?
Quick answer: The Billing Email is the reliable, account-level address where invoices, receipts, and payment-related notifications are sent — even if no specific contact is set to receive billing notifications. It's the safety net so billing communication doesn't get lost if contacts change.
What the Billing Email controls
Delivery address for invoices, receipts, and overdue notices.
Works independently of per-contact notification toggles.
If a contact's email matches the Billing Email and they have notifications enabled, billing communications flow through that contact.
Why it matters
Contacts come and go — someone leaves the role, a new property manager takes over, a billing clerk changes email. The Billing Email stays stable at the account level so critical financial communication always has a delivery target. Most clients set it to a shared inbox (billing@, accounting@) rather than any single person.
Where to manage it
Log in to the client portal at monsterportal.ca, go to the Billing Entity section, and edit the Billing Email. Only Owner and Admin contacts can change it.