How should I prep my property for the winter season as a Monster client?

Quick answer: A few things go a long way: provide access codes (not physical keys), designate snow parking zones, clear service areas of loose items, confirm bin and pail deliveries through the portal, and flag any scope changes at least 48 hours before an event. Your Monster Client Portal at monsterportal.ca is the hub for all pre-season prep.

If you see a Monster truck on your property with no snow in sight — that's intentional. Crews run pre-season walkthroughs, individual training, and team-wide dry runs so they're ready when the storm hits.

• Priority clients and opted-in Complete clients: receive a 400 LB ice melter bin on-site between Nov 1-10 (or 24-72 hours after in-season signing).

• Other Complete clients: receive a 50 LB pail in the same window.

• Supplies are for resident and premises use — our crews carry their own stock.

• Delivery details post in your client portal starting in October. Log in to update or waive delivery.

• Provide access instructions as early as possible for locked gates, chains, or barriers.

• Access codes are preferred over physical keys — secure and faster to distribute.

• If a gate is unlocked but looks closed, let us know so crews don't misread it.

• Park deep in driveways or along lot perimeters.

• Keep snow storage areas (lawns, curbs) clear.

• For large lots, designate snow-day parking zones.

Before snow arrives, clear tools, toys, hoses, wires, building materials, and equipment from driveways and walkways. Anything left out risks being picked up with the snow.

New construction, landscaping changes, added hazards? Flag at least 48 hours before any snow or ice event so the crew works with current site conditions.

• Event alerts go out before every snow or ice event to subscribed contacts.

• Add more recipients (tenants, site staff, property managers) through the client portal.

• Invoices, balances, and billing info are all accessible through monsterportal.ca.

Need more ice melter, bins, or pails? Order 24/7 from monsterplow.ca/store — 400 LB bin refill $149 + HST, 50 LB pail $24.99 + HST.