Important Quality Control Information for Monster Plowing Company Seasonal Clients

To ensure a smooth and successful winter season, please review the following key information regarding the commencement and ongoing delivery of your Monster services:

• If you see a Monster truck on your property with no snow in sight—don’t worry, we haven’t lost it! Our crews conduct on-site walkthroughs, individual training, and team-wide dry runs early in the season to familiarize themselves with your site. This prep work ensures we're fully ready when the snow hits.

• Priority Package & opted-in Complete Package clients will receive a 400 LB ice melter bin on-site between Nov 1–10, or within 24–72 hours if signed in-season.

• Other Complete clients will receive a 50 LB pail during the same timeframe.

• These supplies are for resident/premises use only — our crews carry their own stock.

• Delivery details will be posted in your Monster Client Portal starting in October.

• To update or waive delivery, simply log in to your portal.

• If your site has locked gates, chains, or barriers, please provide access instructions ASAP.

• Access codes are preferred over physical keys for secure, efficient distribution.

• Already submitted keys or codes? No action needed unless something changed.

• Gates that remain unlocked but look closed? Please let us know to avoid confusion.

• Park vehicles deep in driveways or along lot perimeters.

• Keep snow storage areas (lawns, curbs, etc.) clear.

• For large lots, designate snow day parking zones.

• Resident/premises cooperation helps us maximize your coverage.

• Before snow arrives, please clear service areas of:
  🔹 Tools
  🔹 Toys
  🔹 Hoses & wires
  🔹 Building materials
  🔹 Equipment

• Anything left out risks being picked up — along with the snow!

• You’ll receive event alerts before every snow or ice event.

• If you’re reading this email, you’re already subscribed!

• Add more recipients (e.g. tenants or site staff) using your Monster Client Portal.

• Need more bins, pails, or ice melter?

• Shop 24/7 at our online store: Buy Extra Ice Melter & Supplies Here

• Have construction, landscaping updates, or new hazards on-site?

• Let us know at least 48 hours before any snow or ice event to keep service accurate and on time.

• Invoices for this season were sent via email upon signing to all billing contacts.

• Auto-reminders will be sent routinely before each payment due date.

• To download your invoices, check your balance, or update billing info, log in to your Monster Client Portal.

Thank you for choosing Monster to protect your property this winter. We’re excited to serve you and look forward to delivering safe, reliable, and professional snow and ice maintenance all season long. ❄️