What SLA guarantees do commercial clients receive?
Quick answer: Commercial SLAs depend on your package. Complete delivers morning clearance by 8:59 AM and deicing within 2-4 hours of ice event onset. Priority delivers morning clearance by 5:59 AM, dispatch within 0-3 hours any time of day, and deicing within 0-2 hours. Both come with GPS-tracked visit verification and 24/7 dispatch.
Complete Package SLAs
Morning clearing completed by 8:59 AM after overnight snow events
Crew dispatch within 2-6 hours of qualifying snowfall during daytime
Deicing applied within 2-4 hours of ice event onset
Multiple clearing visits triggered at additional accumulation during extended storms
Priority Package SLAs
Morning clearing completed by 5:59 AM after overnight snow events
Crew dispatch within 0-3 hours of qualifying snowfall (24/7)
Deicing applied within 0-2 hours of ice event onset
Tighter multi-visit triggers during extended storms
Accountability measures
Every visit is GPS-tracked with timestamped arrival and departure
Dashcam footage provides visual verification of service (90-day retention)
Supervisors monitor performance across all zones in real time
Client-reported issues trigger immediate investigation and resolution
Communication standards
Storm alerts sent before significant weather events
Service completion notifications delivered to designated contacts
Dedicated support for commercial accounts with escalation procedures
If service doesn't meet your contract commitments, contact us immediately at 647-967-7569 or contact@monsterplow.ca. All reports are reviewed against GPS and dashcam data, and corrective action follows promptly.