How do I report a service issue or file a complaint?

If you have a concern about your Monster Plowing Company service, we want to hear about it. Here's how to reach us:

• Phone: Call us at 647-255-6900

• Email: help@monsterpropertyservices.ca

• Client Portal: If your account is portal-enabled, submit a request through monsterportal.ca

• Chat: Use the chat widget on our website during business hours

1. Your report is logged and assigned to our operations team

2. We investigate using GPS data, service logs, and dash cam footage

3. We respond with our findings and proposed resolution

4. We follow up to confirm the issue is resolved to your satisfaction

We aim to acknowledge all service issues within 24 hours and resolve them within 48 hours. Urgent issues (e.g., missed service during an active storm) are escalated immediately.

Every complaint is an opportunity to improve. Client feedback directly informs crew coaching, route adjustments, and process improvements. Your input makes our service better for everyone.