What if I'm not satisfied with a service visit?
Quick answer: Contact us immediately. We review the GPS data, service log, and dashcam footage for that visit, then either send a crew back or schedule corrective action. Target resolution: within 24-48 hours.
The process
Report the issue — phone, email, chat, WhatsApp, or Client Portal. Include the property address and date of visit.
We investigate — our team pulls GPS logs, service records, and dashcam footage for the visit in question. Usually within minutes.
Resolution — if the work was incomplete, we send a crew back. If it was complete per contract, we explain what was done and why.
Follow-up — we confirm the issue was resolved to your satisfaction.
Your guarantee
If a visit was incomplete and you flag it in writing, we return within 24 hours at no charge. Written notice starts the clock — email help@monsterpropertyservices.ca with the property address and what wasn't done.
When it's not on us
If the issue was caused by an obstruction (locked gate, parked vehicle, hazard) or conditions outside our control, a return visit may be billed separately. We'll tell you before we charge anything.