What is your cancellation and refund policy?

Quick answer: Cancellation requires written notice. Refunds are prorated based on services already delivered. Seasonal pricing is built on a full-season commitment — cancelling early may affect your effective per-visit rate. Specifics live in your signed contract.

• Written notice — email or portal message, with the property address.

• Prorated refund — calculated against visits completed vs visits scheduled.

• Cancellation fees — if specified in your contract, apply to multi-year agreements or early exits.

• Off-season cancellation — for multi-year clients, penalty-free cancellation may be available during the off-season, with account in good standing. Specifics are in your signed contract.

Most cancellations start with a specific problem — a missed visit, a billing question, a service quality concern. Reach out first. Issues get resolved faster when we hear them directly. Email help@monsterpropertyservices.ca.