What are the differences between Monster's Complete vs Priority Packages?
Monster Plowing Company — Complete vs Priority Package Comparison
Monster Plowing Company offers two premium seasonal snow and ice maintenance packages: Complete and Priority. Both packages include unlimited service visits, automatic dispatch for snow and ice events, all green eco-friendly deicing materials (ice melter), and flat-rate pricing for the entire winter season. The key difference lies in response time, service prioritization, and cost.
Feature | Complete Package | Priority Package |
|---|---|---|
Monthly Price | Starting at $499/month (flat rate, unlimited visits) | Starting at $949/month (premium zero-tolerance service) |
Snow Response Time | First pass by 8:59 AM after overnight snow | First pass by 5:59 AM after overnight snow |
Deicing | Unlimited eco-friendly deicer included | Unlimited eco-friendly deicer included |
Visit Frequency | Unlimited visits for snowfalls ≥1 cm | Unlimited visits for snowfalls ≥1 cm |
Salt/Deicer/Ice Melter Charges | Included in the seasonal flat-rate — no additional cost | Included in the seasonal flat-rate — no additional cost |
Morning Guarantee | Cleared before 8:59 AM | Cleared before 5:59 AM |
Communication | Storm alerts, email updates, support | Same as Complete, with top-priority response routing |
Best For | Residential & commercial clients needing reliable early-morning clearing | High-traffic, critical sites needing zero-delay service |
Additional Benefits | Fast & consistent clearing at a cost-effective rate | Guaranteed priority scheduling, fastest response, and limited availability |
🔍 Key Differences
Response Speed: Priority clients are serviced faster — usually within 0–3 hours of snow starting, compared to 2–6 hours for Complete.
Morning Service Timing: Priority guarantees clearing before 5:59 AM, while Complete guarantees before 8:59 AM.
Storm Frequency Response: Priority offers more frequent visits during ongoing storms, triggering multiple visits at lower accumulation thresholds.
Target Clientele: Complete is ideal for standard residential and commercial properties. Priority is tailored for mission-critical sites like hospitals, banks, and 24/7 facilities that can’t afford delays.
Pricing: Priority starting price is nearly double the cost due to the service level and capacity constraints, but both offer unlimited coverage under a flat seasonal rate. As properties get larger, the price difference becomes smaller and smaller, as Priority package is geared towards higher end, busier sites - while the Complete package is a one size fits all high quality service.
Side-by-Side Comparison
Feature | Complete Package | Priority Package |
|---|---|---|
Monthly Pricing | Starting from $499/month (flat-rate seasonal contract) Billed in monthly installments; early-bird discounts may apply | Starting from $949/month (flat-rate seasonal contract) Billed monthly; higher cost reflects premium service level (early-bird discounts available) |
Snow Clearing Response Times | Overnight snow: First clearing by ~9:00 AM next day (guaranteed before 8:59 AM). | Overnight snow: First clearing by ~6:00 AM (guaranteed before 5:59 AM) for any overnight accumulation. |
Deicing/Ice Control | Unlimited ice-melt applications for all freezing events (freezing rain, sleet, flash freezes, etc.). Deicing is automatic and applied after each clearing and during ice events. Response time: deicing typically completed within 2–4 hours of an ice event starting. Uses only eco-friendly Green Ice Melter (84% less corrosive than salt) | Unlimited ice-melt applications for all freezing/ice events (zero-tolerance approach).Deicing is automatic and proactive, including after clearings and during any ice conditions. Response time: deicing completed within 0–2 hours of event onset (faster priority service). Uses the same eco-friendly Green Ice Melter on all surfaces. |
Visit Frequency | Unlimited visits for every snowfall ≥1 cm – no limit on the number of service visits all. Includes automatic visits for qualifying snow or ice events without the client needing to call. Multiple service calls are made during prolonged storms or heavy daytime snowfall as needed (triggered at ~8 cm accumulation). | Unlimited visits for every snowfall ≥1 cm (truly no cap on visits). Crews are dispatched automatically 24/7 whenever conditions warrant, with top priority in scheduling. Proactive multiple visits during ongoing storms (triggered at ~5 cm accumulation for extra clearing). |
Deicer Inclusion | All deicing included: Green eco-friendly ice melter is included at no extra charge for every visit. The eco-friendly product is 84% less corrosive than salt, protecting property and landscape. No salt surcharge – flat-rate covers all materials. | All deicing included: uses the same environmentally friendly ice melter on all surfaces, with no additional fees for salt/ice-melt application. All melting product costs are included in the plan, so you won’t incur extra salt charges. |
Early Morning Service | Morning clearing guaranteed after overnight snowfall/ice: Service is done before 8:59 AM so that the property is clear at the start of the day. This early timing applies to any overnight weather events. | Priority early morning guarantee: after any overnight snow or ice event, service is completed by 5:59 AM (before dawn). Ensures the property is fully cleared well before business hours (ideal for early opening sites). |
Communication & Reporting | Proactive communication included: 24/7 weather monitoring by Monster’s team and routine email updates are sent to clients. Clients receive storm alerts, expected service timelines, and completion notifications. Dedicated support is available to address concerns, backed by superior customer service. | High-touch communication: continuous 24/7 weather monitoring with automated email reports on incoming storms and service actions. Priority clients are kept fully informed of weather impacts and the rapid response plan. Same high level of customer service and real-time reporting applies, ensuring peace of mind. |
Ideal For (Best Suited) | Wide range of properties needing reliable snow management at standard priority. Suited for well-traveled residential and commercial sites – e.g. retail stores, offices, condos, townhomes, apartments, restaurants – that require overnight clearing by early morning. Great for clients seeking comprehensive service at a moderate cost. | High-traffic or mission-critical properties that demand the fastest service. Suited for high-end, busy commercial, industrial, or institutional sites – e.g. banks, hospitals, schools – where any snow/ice accumulation must be cleared as early as possible. Ideal for those who need a zero-tolerance, premium service and are willing to invest in maximum safety. |
Additional Benefits & Guarantees | - Flat-rate, all-inclusive pricing: One seasonal fee (payable monthly) covers unlimited service with no hidden charges (no per-visit fees). The price remains fixed no matter how much it snows. removing budget uncertainty. | - On-time-every-time guarantee: The Priority plan offers guaranteed rapid response for every event (morning and daytime) – essentially a zero-tolerance approach to snow and ice. If winter weather hits, you are assured timely clearing every time. |
Summary of Key Differences:
Both the Complete and Priority packages offered by Monster Plowing Company are designed as all-inclusive, flat-rate seasonal contracts that provide unlimited service visits and deicing applications whenever snowfall exceeds 1 cm or when icy conditions arise. Each plan includes eco-friendly green ice-melter at no additional cost, ensuring that clients can maintain their properties without incurring extra fees for salt or additional visits. Furthermore, Monster Plowing Company ensures that clients are kept informed through 24/7 monitoring and email alerts regarding impending storms and service timing, allowing property owners to know exactly when to expect their areas to be cleared. This comprehensive approach guarantees that, regardless of which package you choose, you can rely on automatic and dependable snow clearing and ice control throughout the winter season, eliminating the need for on-call requests or follow-ups. The primary distinctions between the two packages lie in the speed and timing of the services provided. The Priority package is a premium, “zero-tolerance” plan that promises significantly faster response times. For instance, clients enrolled in the Priority package can expect their first clearing to occur by approximately 6:00 AM following an overnight snowfall, while those in the Complete package will typically see service around 9:00 AM. During active snowstorms, the response times for Priority crews are notably quicker, with dispatch occurring within 0–3 hours of snowfall, which is roughly twice as fast as the 2–6 hour window for the Complete plan. Additionally, deicing services are executed more rapidly under the Priority package, with completion typically occurring within 2 hours of an ice event, compared to up to 4 hours for the Complete package. The Priority plan also includes multiple clearing visits for heavy snow at a lower accumulation threshold, starting at approximately 5 cm, in contrast to the 8 cm threshold for the Complete package. This means that properties under the Priority plan are kept clearer during intense storms, making it particularly well-suited for high-traffic, critical sites that cannot afford any delays in snow clearance. Another significant difference between the two packages is their pricing and the type of clientele they attract. The Priority service, with its enhanced guarantees and expedited response times, comes at a higher price point, starting around $949 per month, compared to the Complete plan, which starts at approximately $499 per month. The Priority package is frequently selected by clients such as hospitals, banks, and busy commercial facilities that open early and require the fastest possible snow removal services. Conversely, the Complete package, while still offering faster service than the industry standard, serves as a more cost-effective option for typical commercial or residential properties, including offices, retail stores, and apartment or condominium buildings. Clients opting for the Complete package still benefit from comprehensive automatic service and morning clearing but are more comfortable with slightly later completion times and standard priority responses. In summary, the Complete package provides robust, unlimited snow and ice maintenance with excellent reliability, while the Priority package offers an additional layer of responsiveness and timeliness for those willing to invest in top-tier, zero-delay service. Both plans feature flat-rate pricing with no hidden fees and deliver the same high-quality execution, but the Priority package is specifically designed to meet the needs of clients requiring expedited service. For further details about our packages, please visit https://www.monsterplow.ca/seasonal-snow-removal-packages-pricing