Service Overview
Can I request service reports or logs?
At Monster Plowing Company, we prioritize transparency and accountability in our service delivery. We maintain comprehensive records of every service ...
Can I speak directly with my service crew or driver?
At Monster Plowing Company, we prioritize effective communication between our clients and our plowing crews. While we do not facilitate direct contact...
Can I specify which areas of my property get cleared?
The quoting process at Monster Plowing Company is designed to ensure that our clients receive tailored services that meet their specific needs. This d...
Can I upgrade or change my package mid-season?
At Monster Plowing Company, we understand that customer needs can change throughout the winter season. We are committed to providing flexible service ...
Can I update my contact information or service preferences mid-season?
At Monster Plowing Company, we understand that your needs may change over time. Therefore, we offer a straightforward process for updating your contac...
Can I upgrade or downgrade my package during the season?
At Monster Plowing Company, we understand that your needs may change throughout the season. This document outlines the process for requesting a packag...
Can we request more than one bin or a larger size?
At Monster Plowing Company, we understand that larger properties and multi-entrance buildings have unique waste management needs. Our approach is tail...
Do clients receive updates about service timing?
At Monster Plowing Company, we prioritize clear communication with our clients, especially during major weather events. Our proactive approach ensures...
Can you clear snow off decks, patios, or rooftop areas?
At Monster Plowing Company, we understand the importance of providing comprehensive service coverage for all areas of your property, including decks a...
Do you have supervisors that check on work during events?
At Monster Plowing Company, we prioritize service quality and client satisfaction. To achieve this, we deploy roaming supervisors during and after eve...
Do you offer bilingual service?
At Monster Plowing Company, we understand the importance of effective communication with our clients. To ensure that all our customers receive the bes...
Do you offer reporting or service logs for property managers?
At Monster Plowing Company, we prioritize transparency and accountability in our services. Our commercial clients benefit from comprehensive digital s...
Do you offer snow hauling or removal (not just plowing)?
At Monster Plowing Company, we understand that managing snow accumulation is crucial for maintaining safety and accessibility on your property. Our sn...
Do you offer service for shared or multi-unit properties?
At Monster Plowing Company, we pride ourselves on our ability to cater to a diverse range of properties, ensuring that all our clients receive the hig...
Do you offer service for municipal sidewalks?
At Monster Plowing Company, we understand the importance of maintaining safe and accessible sidewalks for our clients. Our services extend to municipa...
Do you offer salt-only or plow-only packages?
At Monster Plowing Company, we prioritize safety and efficiency in our winter maintenance services. Our approach is designed to provide comprehensive ...
Do you offer snow relocation or hauling services?
At Monster Plowing Company, we understand the unique challenges that come with managing snow on commercial properties and large sites. To address thes...
Do you provide proof that my snow was cleared?
At Monster Plowing Company, we prioritize transparency and accountability in our services. Our trucks are equipped with advanced technology to ensure ...
Can I request a specific time for snow removal?
At Monster Plowing Company, we understand that timely snow removal is crucial for our customers. However, due to the unpredictable nature of weather c...
Can I refer a friend or neighbor? Do you offer referral bonuses?
At Monster Plowing Company, we value our clients and appreciate the trust you place in us by referring your friends and neighbors. To show our gratitu...
Can I pause or suspend service temporarily?
At Monster Plowing Company, we understand the importance of reliable snow removal services during the winter months. Our seasonal contracts are tailor...
Can I get before-and-after photos of service?
At Monster Plowing Company, we understand the importance of transparency and accountability in our snow clearing and deicing services. To enhance our ...
Can I buy Monster products if I'm not a service client?
At Monster Plowing Company, we are committed to providing high-quality products to a wide range of customers. Our online store is designed to cater no...
Do you provide service for public sidewalks?
At Monster Plowing Company, we understand the importance of maintaining safe and accessible walkways. Our sidewalk maintenance services are designed t...
Do you provide service to properties with special accessibility needs?
At Monster Plowing Company, we are committed to ensuring that our services are accessible to everyone. We understand that some individuals may have sp...
Do you provide visual evidence of completed work?
At Monster Plowing Company, we prioritize transparency and accountability in our service delivery. To ensure that our clients are well-informed about ...
Do you provide snow hauling or relocation?
At Monster Plowing Company, we recognize the challenges associated with managing snow accumulation, particularly in properties with limited space. Our...
Do you service laneway houses or back laneways?
At Monster Plowing Company, we are committed to providing exceptional snow removal services in a variety of challenging environments. Our expertise ex...
Do you use customer satisfaction surveys?
At Monster Plowing Company, we prioritize customer feedback to enhance our services and ensure client satisfaction. Our commitment to continuous impro...
Do you service condominium and apartment buildings?
At Monster Plowing Company, we understand the unique challenges that come with maintaining snow and ice in residential environments. Our dedicated tea...
How are service crews assigned to properties?
At Monster Plowing Company, we prioritize efficiency and quality in our snow removal services. To achieve this, we have implemented a structured appro...
How do I get a quote or sign up for service?
At Monster Plowing Company, we strive to make the process of securing snow removal services as straightforward and efficient as possible. This documen...
How do you ensure new staff meet Monsters high standards?
At Monster Plowing Company, we prioritize the successful integration of new hires into our team. Our comprehensive onboarding training program is desi...
How do you handle pets on the property during snow service?
At Monster Plowing Company, the safety of your pets and our crew is a top priority. To ensure a smooth and safe service experience during snow events,...
How do I know my property was serviced?
At Monster Plowing Company, we prioritize effective communication and transparency with our clients. Our commitment to providing real-time updates and...
How do you handle disputes or misunderstandings?
At Monster Plowing Company, we prioritize the swift and equitable resolution of any concerns our clients may have. Our dedicated customer service team...
Can I receive service notifications?
At Monster Plowing Company, we understand the importance of staying informed during the winter season. To enhance your experience, we offer optional e...
Can I pause my service for vacations?
At Monster Plowing Company, we pride ourselves on providing a reliable and efficient snow removal service that operates seamlessly throughout the wint...
Can I give special instructions for my property?
At Monster Plowing Company, we understand that every property has unique requirements. Our goal is to provide tailored services that meet your specifi...
Can I customize the areas I want serviced?
At Monster Plowing Company, we prioritize transparency and customer satisfaction in our snow removal services. Each quote we provide includes a detail...
Are there any hidden fees or fuel surcharges?
At Monster Plowing Company, we believe in providing our customers with clear and straightforward pricing. Our all-inclusive pricing model ensures that...
How do you keep improving year over year?
At Monster Plowing Company, we believe that every season presents an opportunity to surpass our previous achievements. Our commitment to excellence dr...
How do you monitor the weather?
At Monster Plowing Company, we prioritize efficiency and responsiveness in our snow management operations. Our commitment to excellence is exemplified...
How do you maintain consistency of service during prolonged weather events?
At Monster Plowing Company, we prioritize efficiency and reliability in our snow removal services. Our innovative rotational crew system is designed t...
How do you monitor crews during a storm?
At Monster Plowing Company, we prioritize efficiency and accountability in our operations. To enhance our service delivery, every one of our trucks is...
How is your pricing structured?
At Monster Plowing Company, we are committed to providing our clients with transparent and convenient pricing options for our snow removal services. O...
How quickly do you respond to client concerns or complaints?
At Monster Plowing Company, we are committed to providing exceptional customer support. Our team understands the urgency that comes with winter weathe...
Is your service safe for pets and landscaping?
At Monster Plowing Company, we prioritize both safety and environmental responsibility in our snow and ice management practices. One of the key compon...
Is there a referral or loyalty program?
At Monster Plowing Company, we value our clients and appreciate their support. To reward our customers for their loyalty and referrals, we have establ...
What happens if I move mid-season?
At Monster Plowing Company, we understand that life can bring unexpected changes, including moving to a new property during the winter months. Our goa...
What happens if a crew damages a clients landscaping or structure?
At Monster Plowing Company, we prioritize the satisfaction and trust of our clients. In the unlikely event that any part of your property is accidenta...
What happens if my driveway is gravel or interlock instead of asphalt?
At Monster Plowing Company, we pride ourselves on our ability to service a variety of surfaces effectively. Understanding the specific requirements fo...
What happens if my property is missed?
At Monster Plowing Company, we prioritize customer satisfaction and strive to ensure that every property receives the attention it deserves. If you be...
What happens if my property changes during the season?
At Monster Plowing Company, we understand that changes to your property can occur for various reasons. Whether due to construction, landscaping, or re...
What happens if there's damage to my property during service?
At Monster Plowing Company, we prioritize the safety and satisfaction of our clients. While we take great care to avoid damage during our operations, ...
What happens if there's no snow during the season? Do I get a refund?
At Monster Plowing Company, we are committed to providing our customers with transparent and reliable pricing for our snow removal services. Our flat-...
What happens if theres damage during service?
At Monster Plowing Company, we prioritize the safety and integrity of your property during our operations. However, in the rare event that damage occu...
What if I have pets or special property concerns?
At Monster Plowing Company, we understand that every property is unique and may have specific requirements. We are committed to providing tailored ser...
What if I move or sell my property mid-season?
At Monster Plowing Company, we understand that circumstances may change during the snow removal season. If you find yourself moving to a new location,...
What if my driveway is gravel or not paved?
At Monster Plowing Company, we offer comprehensive snow removal services tailored to various types of driveways. Our experienced crews utilize special...
What if I only need service for part of the season?
At Monster Plowing Company, we are committed to providing reliable and comprehensive snow removal services throughout the winter season. This document...
What if the city declares a major snow event?
At Monster Plowing Company, we prioritize the safety and accessibility of our clients during major snow events. This document outlines our operational...
What is the difference between the Complete and Priority service packages?
At Monster Plowing Company, we offer two comprehensive seasonal service packages designed to meet the diverse needs of our clients during the winter m...
What is the minimum snowfall that triggers service?
At Monster Plowing Company, we prioritize the safety and accessibility of your property during winter weather conditions. Our proactive approach ensur...
What kind of training does your team receive?
At Monster Plowing Company, we prioritize the safety and efficiency of our operations through comprehensive training programs for all team members. Th...
What safety measures does your team follow during service?
At Monster Plowing Company, the safety of our team and the public is paramount. We adhere to rigorous safety protocols to ensure that all operations a...
What services does Monster Plowing Company offer?
At Monster Plowing Company, we are dedicated to providing comprehensive seasonal snow and ice maintenance services tailored for both residential and c...
What sets Monster apart from other snow removal companies in terms of reliability?
Since its inception in 2008, Monster Plowing Company has established itself as a leader in the snow removal industry. With a commitment to excellence ...
What site access requirements should I be aware of?
To ensure the safety and efficiency of our snow removal services, it is crucial that your property remains accessible during snow events. This documen...
What should I do to prepare my property for the snow season?
To ensure efficient and effective snow removal services, it is essential to prepare your property adequately. The following guidelines will help our c...
What time of day do you usually perform service?
At Monster Plowing Company, we understand the importance of timely snow removal to ensure safe access during winter storms. Our service times are desi...
What types of properties do you service?
At Monster Plowing Company, we pride ourselves on our ability to serve a diverse range of clients and properties. Our extensive experience allows us t...
Whats your customer satisfaction rate?
At Monster Plowing Company, we pride ourselves on our exceptional client retention rates and commitment to customer satisfaction. Our dedication to pr...
Whats your procedure for mixed precipitation events (snow + freezing rain)?
At Monster Plowing Company, we prioritize safety and efficiency during winter weather events. Our hybrid service strategy is specifically designed to ...
When and how do I pay for the service?
This document outlines the billing and payment procedures for services provided by Monster Plowing Company. We aim to offer flexible payment options t...
Who is Monster Plowing Company?
Monster Plowing Company is a premier snow and ice management service provider in Toronto and the Greater Toronto Area (GTA). Since our establishment i...
Is there a dedicated account manager or representative?
At Monster Plowing Company, we prioritize exceptional service for all our clients, particularly those with commercial or multi-site needs. Our dedicat...
What are the differences between Monster's Complete vs Priority Packages?
Monster Plowing Company offers two premium seasonal snow and ice maintenance packages: Complete and Priority . Both packages include unlimited serv...
How does the renewal process work if I am an existing or former client?
The renewal process for existing Monster Plowing Company clients is structured, personalized, and non-automatic . Here's how it works: Contract Ter...
How does the quote process work for new clients?
Monster Plowing Company uses personalized flat-rate seasonal pricing , not a one-size-fits-all model. The cost for each client depends on specific pr...