How do you ensure new staff meet Monster's high standards?
Quick answer: Every new hire goes through structured onboarding — classroom instruction on policies, safety, and operations, followed by supervised on-site training with an experienced crew leader. New employees are closely supervised through their first shifts, and only those who meet Monster's standards are retained. That process is part of why we've won 3 consecutive SIMA Best Places to Work awards.
Classroom phase
Company policies and operating procedures
Safety protocols and PPE requirements
Damage prevention around sensitive surfaces and landscaping
Customer etiquette on-property
Emergency procedures
Supervised on-site training
After classroom instruction, new hires work alongside experienced crew leaders on live routes. They see scope diagrams come to life, practice equipment operation on real sites, and learn how the dispatch platform flows from alert to on-site work.
Retention standard
We only keep staff who consistently meet the performance bar. Underperforming new hires are coached; if they can't meet the standard after that, they don't stay. The same bar applies to returning seasonal staff — reliability and quality are the threshold, not effort.