How do you handle disputes or misunderstandings?
Quick answer: Customer service investigates, clarifies, and resolves — typically within 24 hours. Every visit is documented with GPS, timestamps, dashcam footage, and crew notes, so fact-finding doesn't depend on memory. Most disputes are resolved by showing what actually happened.
How we handle disputes
Investigate the specific concern using visit logs, GPS records, and dashcam footage.
Clarify any misunderstanding — scope diagram interpretation, contract terms, billing mechanics.
Resolve promptly. If we missed something, we fix it. If the scope was misunderstood, we explain and recalibrate.
Documentation supports the process
Every service visit is logged with timestamps, GPS data, and crew notes.
Dashcam footage is retained for 90 days.
Billing entries map directly to the contract and scope diagram.
Typical turnaround
Most disputes are resolved within 24 hours — faster when the issue is straightforward, longer only when multiple visits or complex billing history need review. Email contact@monsterplow.ca or call 647-967-7569 to start.