How quickly do you respond to client concerns or complaints?

Quick answer: Most calls and emails are answered within minutes during business hours, and during active storms dispatch is staffed 24/7. Service corrections (missed areas, snow left behind) are typically dispatched within a few hours. All feedback is logged and used to coach crews.

• Calls and emails: typically answered within minutes during office hours.

• Active storms: dispatch is staffed 24/7 through the event.

• Service corrections: crews are typically on-site within a few hours of a report.

• Formal complaints: investigated and responded to within one business day.

• Call 647-967-7569 — fastest during active events.

• Email contact@monsterplow.ca — best for non-urgent issues or documentation.

• Submit through the client portal at monsterportal.ca.

Every report is logged to the account file. Patterns across reports feed into crew coaching, scope adjustments, and process improvements. We don't treat complaints as noise — they're the most direct signal of where to improve.