What happens if my property is missed?
At Monster Plowing Company, we prioritize customer satisfaction and strive to ensure that every property receives the attention it deserves. If you believe that your property was missed or not fully cleared during our snow removal service, we encourage you to reach out to us immediately. Our dedicated dispatch team is ready to assist you.
How to Report a Missed Service
If you suspect that your property has not been adequately serviced, please follow these steps:
Contact our customer service team as soon as possible.
Provide details about your property and the specific issues you encountered.
Our Verification Process
Upon receiving your report, our dispatch team will undertake the following actions:
Review service records to confirm the scheduled service for your property.
Examine video logs and GPS data to verify the completion of the service.
Follow-Up Actions
If it is determined that a visit was missed or the service was incomplete, we will take immediate action:
Dispatch a crew to your property as soon as possible to rectify the situation.
Ensure that you receive prompt follow-up communication regarding the resolution of your concern.
At Monster Plowing Company, we guarantee responsive customer service and stand behind our work. Your satisfaction is our top priority, and we are committed to addressing any issues that may arise during our service.