What happens if my property is missed?
Quick answer: Contact us and we send a crew back out, priority-flagged in dispatch — typically on-site within hours. Dispatch verifies against GPS and visit records to identify what happened, corrects the issue, and documents the incident for coaching. No extra charge.
How the correction process runs
You report: call 647-967-7569, email contact@monsterplow.ca, or submit through the client portal at monsterportal.ca.
Dispatch verifies: GPS data, visit timestamps, and dashcam footage are pulled to understand what happened on the original visit.
Follow-up crew dispatched: priority-flagged in the queue. On-site typically within hours during an event, same-day between events.
Documentation: the incident goes on the account file. Patterns feed into crew coaching.
No argument, no extra charge
Anything inside the scope diagram on your contract is on us to clear. You don't need to prove what happened — we verify it from our records and fix it. This is the most important service-quality commitment we make, and it's what makes the 85% renewal rate sustainable over time.