What happens if there's damage to my property during service?

Quick answer: We take full responsibility. Report the damage immediately, we investigate using GPS data and dashcam footage (90-day retention), and we arrange repair or compensation directly. Monster carries $5M commercial general liability insurance and is WSIB compliant — no deductible is passed to you.

• Call 647-967-7569 or email contact@monsterplow.ca as soon as you notice the damage.

• Include photos and a description of the affected area.

• We open an incident record on the account file immediately.

• Dispatch pulls GPS data, visit timestamps, and dashcam footage for the relevant visit.

• A formal incident report is documented with findings.

• If our crew caused the damage, we arrange repair or reimbursement at our cost.

Scope surveys document gates, stone edges, fragile landscaping, and access challenges up front — crews are briefed before the first visit. Our technology (GPS tracking, dashcam, digital documentation) exists in part to give clear accountability for every visit.