What happens if there's damage during service?

Quick answer: We take full responsibility. Report the damage and we'll investigate using GPS and dashcam records, then repair or replace the damaged item at our cost. Monster carries $5M general liability coverage and is WSIB-compliant — no deductible is passed to you.

• Email contact@monsterplow.ca or call 647-967-7569 as soon as you notice the damage.

• Describe what was damaged, when, and include photos if you have them.

• We open an incident record on the account file immediately.

• Investigation: dispatch pulls GPS data, visit timestamps, and dashcam footage (90-day retention) for the relevant visit.

• Documentation: a formal incident report goes on file with findings.

• Resolution: we coordinate repair directly through our team, a trade partner, or reimbursement if you prefer to arrange it.

• Cost: all repair costs are covered. No deductible passed to you.

Scope surveys document gates, stone edges, lighting, and fragile landscaping up front — so crews are briefed before the first visit. Crew training specifically covers damage prevention around pedestrian zones, hardscape, and delicate surfaces.