Is there a dedicated account manager or representative?
Quick answer: Commercial and multi-site clients get a dedicated account manager. Residential clients work with our responsive office team, which operates 24/7 during storms. Either way, you have a clear line to resolve issues fast.
For commercial and multi-site clients
A dedicated account manager is your primary point of contact for:
Service-related inquiries (schedule changes, scope questions).
Site changes (new property added, existing property scope adjusted).
Billing questions and contract clarifications.
Feedback, suggestions, and escalations.
Your account manager knows your portfolio, your crews, and your service history — so routine requests don't start with you re-explaining context.
For residential clients
Our office team handles residential accounts directly. During storms, we're staffed 24/7 — if something happens overnight, someone is awake at our office to respond. Outside storm events, we're on standard business hours (Monday–Friday, 8am–6pm ET).
How to reach us
Email: contact@monsterplow.ca (winter) · help@monsterpropertyservices.ca (summer)
Phone: 647-967-7569 (MPC) · 647-255-6900 (MPS)
Client Portal: monsterportal.ca