What kind of service records do you keep for each client?

Quick answer: Every visit generates a digital service log with GPS data, timestamps, crew notes, and dashcam footage. Logs are archived permanently and are available on request for audits, liability documentation, or internal reporting. Dashcam video is retained for 90 days; all other records are multi-year archived.

• GPS data — precise arrival, on-site movement, and departure

• Timestamps for each phase of the visit

• Crew notes entered on onboard tablets

• Dashcam footage from the service vehicle

• Photo documentation for new accounts and low-visibility conditions

All records are compiled into digital service logs tied to each property. Clients can request access at any time — commercial clients particularly rely on this for property management audits, insurance claims, and internal reporting.

• Dashcam video: 90-day active retention

• Photos and GPS logs: multi-year archive

• Crew notes and service records: retained with the account

To request records, email contact@monsterplow.ca with your account name and the date range you need.