What is the cancellation and refund policy?
Quick answer: Pre-season cancellation is straightforward per your contract. Mid-season cancellation requires written notice, triggers a prorated recalculation of services already delivered, and may include cancellation fees outlined in the service agreement. Flat-rate seasonal pricing is a full-season commitment — cancelling mid-season doesn't mean you've overpaid during light months.
Before the season starts
Cancellation before the first service event is typically straightforward.
Specific pre-season cancellation terms are outlined in your contract.
During the season
Written notice required for mid-season cancellation.
Effective per-visit rate may be recalculated based on services already delivered.
Any refund for pre-paid future installments will be prorated accordingly.
Cancellation fees may apply as specified in your contract.
Important context
Seasonal flat-rate pricing is designed to spread cost evenly across the season — not charge per visit.
In a heavy snow year, flat rate saves you significantly. In a light snow year, it's the cost of guaranteed coverage and crews held on standby.
Cancelling mid-season doesn't mean you "overpaid" for light months — the pricing model is seasonal, not monthly.
If you're considering cancellation, contact us first at contact@monsterplow.ca or 647-967-7569. Many concerns can be resolved without cancelling your contract.