MPC: Contract Terms
How Monster winter contracts work — seasonal vs per-event pricing, service guarantees, renewals, cancellations, and what is included.
When does the snow season start and end?
Quick answer: The snow season is weather-dependent and varies each year. Pre-season prep (bins delivered, routes planned) runs September-October. Act...
What is the cancellation and refund policy?
Quick answer: Pre-season cancellation is straightforward per your contract. Mid-season cancellation requires written notice, triggers a prorated reca...
Are you insured? What about liability?
Quick answer: Yes. Monster Plowing Company carries $5M commercial general liability insurance, WSIB coverage for all employees, and commercial auto i...
How long is the service contract?
Quick answer: Monster Plowing Company contracts are seasonal — one complete winter season, typically November through late March or early April (actu...
Can Monster service multiple properties under a single contract?
Quick answer: Yes. Property managers, REITs, and commercial landlords can bundle multiple sites under one account with consolidated billing, shared c...
Do you use subcontractors or is everything done in-house?
Quick answer: Everything in-house. Monster doesn't use subcontractors for any core operations — staff, equipment, dispatch, and client communication ...
What makes Monster Plowing Company unique in the GTA market?
Quick answer: Monster Plowing Company has been Toronto's dedicated snow and ice specialist since 2008, voted the GTA's best snow removal service for ...
What happens if I sell my property mid-season?
Quick answer: You have two options: transfer the contract to the new owner (both parties must agree) or cancel under standard terms. Tell us as e...