Can I give special instructions for my property?

Yes. During onboarding, we collect all relevant property notes and special instructions. These are stored in our system and accessible to your service crew via their onboard tablets.

Common special instructions include:

• Gate codes or access procedures

• Pet-related instructions (e.g., "dog in backyard -- ring bell before entering")

• Specific areas to avoid or prioritize

• Preferred entry points or parking locations

• Noise-sensitive hours (e.g., night-shift workers)

You can update your instructions at any time by contacting us. Changes are reflected in the crew's system before their next visit.