MPS: Scheduling & Service Delivery
How Monster schedules and delivers summer visits — service cadence, weather contingency, rescheduling, and what happens on-site.
What happens if it rains on my service day?
Quick answer: Light rain — we still come. Heavy rain or waterlogged soil — we reschedule to protect your turf. Either way, your seasonal flat rate do...
What day of the week will my service be?
Quick answer: Your service day is set by your property's location within our GTA route zones. You'll learn your assigned day when your season begins ...
Will I always have the same crew?
Quick answer: Usually yes — we assign each property to a specific route crew, so you typically see the same team each week. Substitutes happen occasi...
How do you handle statutory holidays?
Quick answer: Visits scheduled on a stat holiday are rescheduled — usually to another day in the same week. Your seasonal flat rate doesn't change. V...
How often will my property be serviced?
Quick answer: Weekly — once per week on a consistent day, throughout the active season (approximately April through November ). Your exact service d...
Do I need to be home during service?
Quick answer: No. Most clients aren't home during visits. As long as the crew can access the service areas, your presence isn't needed. Every visit i...