MPS: Scheduling & Service Delivery
MPS: Scheduling & Service Delivery articles for Monster Property Services summer operations
How do you handle statutory holidays?
Service visits scheduled on statutory holidays (e.g., Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving) will be rescheduled: Where po...
What happens if my property is missed?
If your scheduled service visit is missed for any reason, please contact us immediately. We take missed services seriously: Investigation: We review ...
Do I need to be home during service?
No. Most of our clients are not home during service visits. As long as our crew can access the areas to be serviced, your presence is not required. If...
Will I always have the same crew?
We assign each property to a specific crew based on your route zone. This means you'll typically see the same team each week. Crew consistency matters...
Can I give special instructions for my property?
Yes. During onboarding, we collect all relevant property notes and special instructions. These are stored in our system and accessible to your service...
What happens if it rains on my service day?
Light rain does not typically prevent service. Lawn mowing in light rain is safe for both turf and equipment. In cases of heavy rain, thunderstorms, o...
What day of the week will my service be?
Your service day is assigned based on your property's location within our route zones. We divide the GTA into geographic zones, and each zone is servi...
How often will my property be serviced?
All seasonal plans include weekly service visits throughout the active season (approximately mid-April through late October). Your crew will visit you...