Do I need to be home during service?
Edited
Quick answer: No. Most clients aren't home during visits. As long as the crew can access the service areas, your presence isn't needed. Every visit is dashcam-recorded and digitally logged, so you'll have proof of what happened.
What we need from you instead
Access to the service areas — gates unlocked during your service window, codes/keys shared during onboarding.
Advance notice of any pets, sensitive areas, or special instructions.
A reliable contact email on file for notifications (updates, reports, scheduling changes).
What you get even when you're not home
GPS-confirmed arrival and departure timestamps.
Dashcam footage on-request (retained 90 days video / multi-year stills).
Service log viewable in the Client Portal at monsterportal.ca.
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