MPS: Contract Terms
How Monster summer service contracts work — seasonal terms, renewals, adjustments, cancellation, and what is included at each package level.
What does the seasonal flat rate include?
Quick answer: Your flat rate covers all scheduled visits, labour, equipment, fuel, digital documentation, supervisor oversight, and client support. I...
Can I cancel my contract mid-season?
Quick answer: Yes — with written notice. Prorated billing and cancellation fees may apply per your signed contract. We encourage talking to us first;...
What is your cancellation and refund policy?
Quick answer: Cancellation requires written notice. Refunds are prorated based on services already delivered. Seasonal pricing is built on a full-sea...
Do you require a deposit?
Quick answer: Yes — a deposit is required, due within 30 days of signing , and must be received before any work starts. The deposit is applied towar...