Client Portal
Everything about the Monster Client Portal — login, dashboard, proposals, billing, contacts, and account management across both winter and summer services.
What is the Monster Client Portal and how do I use it?
Quick answer: The Monster Client Portal at monsterportal.ca is your hub for managing Monster services — review and sign proposals, track billing, man...
What are the available Account Roles & Permissions?
Quick answer: There are six account roles — Owner, Admin, Billing, Service, Visitor, and Guest — each with different levels of access to account sett...
What is meant by the terms Admin, Billing, & Service?
Quick answer: Admin, Billing, and Service are the three permission types that define what a contact can access on an account. Admin is full managemen...
What is the purpose of the Billing Email?
Quick answer: The Billing Email is the reliable, account-level address where invoices, receipts, and payment-related notifications are sent — even if...
What is a Billing Entity?
Quick answer: A Billing Entity is the billing name, address, and email that appears on your invoices and receipts. Each Billing Entity can be linked ...
What do contacts listed under a Billing Entity signify?
Quick answer: Contacts listed under a Billing Entity can view that entity's billing section and receive billing notifications for it. Being listed un...
How do I know if I am the Owner of the account?
Quick answer: Log in to the client portal at monsterportal.ca and go to Account Contacts — Owners are labelled "Owner" beside their name. Owners have...
Can I edit which notifications a contact receives?
Quick answer: Yes. Owner and Admin contacts can toggle notification preferences per contact from the Account Contacts section of the client portal at...
What does the 'Receives Email Service & Weather Updates' option do?
Quick answer: When enabled, the contact receives operational alerts, pre- and in-storm weather notifications, service updates, and seasonal newslette...
Can an Owner assign someone else as an Owner?
Quick answer: Not directly through the portal — Owner transfers go through our support team. This is a deliberate security choice, not a technical li...
What actions can Admins perform that Billing or Service contacts cannot?
Quick answer: Admins can modify contact info and permissions (except other Admins or the Owner), manage billing entities, update billing email settin...
Can a contact have both Billing and Service access?
Quick answer: Yes. A single contact can hold both billing and service access. Only Owners or Admins can modify contact permissions. Billing access —...
What actions can Owners perform that Admin contacts cannot?
Quick answer: Owners can modify Admin contact settings, assign or remove Admins, request account ownership transfers, and oversee all account roles a...
What if I need to transfer ownership of the account?
Quick answer: Ownership transfers are processed by our support team — not self-serve. Contact us with the details and we'll verify the current owner'...
What does the 'Send Billing Notifications' checkmark mean?
Quick answer: Enabling "Send Billing Notifications" on a contact means they receive invoices, payment confirmations, and overdue notices by email. In...
Can I assign multiple contacts to receive billing notifications?
Quick answer: Yes. Tick the "Send Billing Notifications" checkbox on each contact who should receive invoices and billing updates. Multiple contacts ...
What is the purpose of the 'Accounts Payable' contact?
Quick answer: It's a system-generated fallback contact that receives your billing emails if no human contact is set to receive them. It keeps invoice...
How do I remove a contact from a Billing Entity?
Quick answer: Open Billing Entity Access, find the contact, and click Remove Access. They'll no longer see billing records or receive notifications f...
How do I add a new contact to a Billing Entity?
Quick answer: Open the Billing Entity Access section, click Add Contact, and pick the person you want to give access to. Log into the Client Portal. ...
How do I view transaction summaries for my account?
Quick answer: Log into the Client Portal and open the Billing section. You'll see every invoice, payment, and your current balance. Log into the Clie...